A designated contact point associated with a TXTag account facilitates communication between account holders and the tolling authority. This numerical identifier allows for inquiries regarding account balances, transaction history, and general customer service. For example, individuals can use this contact point to report a lost or stolen tag or to update payment information.
The availability of such a contact point is important for efficient toll management and customer satisfaction. It offers a direct channel for resolving account-related issues, ensuring accurate billing, and preventing potential penalties. Historically, the provision of accessible customer service has been a key element in the successful implementation of electronic toll collection systems.
