A comprehensive document containing instructions and explanations for operating a specific brand of telephony equipment. It serves as a guide for end-users, administrators, and technicians, outlining features, functionalities, and troubleshooting steps. For example, it details how to make calls, configure voicemail, manage user accounts, and diagnose common issues.
Such documentation is crucial for maximizing the investment in a communication platform. It empowers users to effectively utilize available features, leading to increased productivity and improved customer service. Historically, these guides have evolved from printed booklets to digital formats accessible online or through dedicated software, reflecting advancements in technology and communication methods.