The term refers to a specific telephone contact point designed to assist individuals associated with General Motors (GM) in accessing information and support related to their employee benefits packages. This service provides a direct communication channel for addressing inquiries about healthcare, retirement plans, life insurance, and other compensation elements offered by the corporation. For example, an employee seeking clarification on their 401k contribution options might utilize this service to speak with a benefits specialist.
The provision of this dedicated contact point offers significant advantages. It streamlines the process of resolving benefits-related issues, reduces administrative burdens for human resources departments, and ensures employees receive timely and accurate guidance. Historically, access to benefits information was often fragmented, requiring employees to navigate multiple departments and communication channels. A centralized resource improves efficiency and employee satisfaction, fostering a greater understanding of the value of the offered benefits.