This is the contact point for situations requiring police, fire, or medical assistance when there is no immediate threat to life or property in the City of Newport News. Examples of when to use this contact point include reporting a noise complaint, a minor traffic accident without injuries, or seeking information regarding city services. This resource provides a means to connect with the appropriate authorities without overburdening the system dedicated to urgent, life-threatening events.
Access to this resource ensures the appropriate allocation of emergency services. It allows individuals to report non-urgent issues, facilitating community well-being and order. Prior to the establishment of such dedicated lines, all calls, regardless of severity, were directed to the emergency dispatch, potentially delaying responses to critical situations. The provision of a designated contact point contributes to a more efficient and responsive public safety system.
