The Hampton Roads Sanitation District (HRSD) offers customers the option to settle their accounts via telephone. This method allows ratepayers to remit payments using a touch-tone phone, often through an automated system or by speaking with a customer service representative. It provides an alternative to mailing checks, paying online, or visiting a payment center in person.
This remittance option provides a convenient and accessible means for individuals to manage their financial obligations to the regional wastewater treatment utility. Its benefit lies in its flexibility, allowing payments to be made outside of standard business hours and from any location with telephone access. Historically, phone-based payment systems arose as a response to the need for more readily available payment methods beyond traditional mail or in-person transactions, catering to an increasingly mobile and time-conscious population.
