A designated contact point facilitates communication regarding an individual’s medical records, appointment scheduling, billing inquiries, and general details related to their care within the Duke University Health System. This resource acts as a centralized hub for patients and their authorized representatives seeking specific data or assistance related to their healthcare journey at the institution. For example, if a patient needs to confirm an upcoming appointment or obtain a copy of their medical history, they would utilize this specified contact point.
Easy access to this resource is crucial for ensuring effective patient care coordination, enabling timely responses to queries, and promoting informed decision-making. Historically, obtaining such information could be a complex and time-consuming process. The establishment of a dedicated communication channel streamlines this process, leading to improved patient satisfaction, better adherence to treatment plans, and enhanced overall healthcare outcomes. Furthermore, it supports compliance with privacy regulations such as HIPAA by providing a secure and verifiable method for accessing and managing sensitive health data.