This combination of words represents a specific means of contacting a healthcare provider. It denotes the telephone contact point for a managed care organization operating within the state of Pennsylvania, offering health coverage under the Aetna Better Health brand. Essentially, it’s the access point for beneficiaries seeking information, support, or assistance related to their healthcare plans.
Access to such contact details is vital for plan members. It facilitates timely communication with the provider, enabling them to address inquiries regarding benefits, eligibility, claims processing, and urgent healthcare needs. Historically, easy access to such information has been a cornerstone of effective health plan management and positive member experience, contributing to improved health outcomes and greater satisfaction with the chosen healthcare program.