Call forwarding on a Cisco phone allows the redirection of incoming calls to another number. This feature ensures that important communications are received even when the user is away from their desk or unavailable to answer the primary phone. For instance, an employee expecting a critical client call can redirect it to their mobile phone to avoid missing the opportunity.
The ability to redirect calls provides several benefits, including improved accessibility and enhanced customer service. It ensures business continuity by preventing lost calls during absences and supports flexible work arrangements. This functionality has evolved over time, with modern Cisco phones offering increasingly sophisticated forwarding options such as conditional forwarding based on call status.
