A point of contact facilitates communication with a healthcare organization offering integrated medical and behavioral health services. This contact method is essential for individuals seeking assistance, information, or support related to their healthcare needs under a specific coordinated care program. For instance, an individual needing to schedule an appointment, inquire about covered services, or access urgent care support would utilize this resource.
Access to this communication channel is paramount for effective healthcare management and care coordination. It streamlines the process of connecting patients with appropriate resources, ensuring timely access to care and support. Historically, the development of such direct lines reflects a broader effort to enhance patient engagement and improve the overall efficiency of healthcare delivery systems by simplifying access to support and information.
