This service enables customers to remit utility bill payments via telephone. It presents an alternative to mailing checks, visiting payment centers in person, or using online platforms. Typically, a customer calls a designated number and uses automated prompts or speaks with a representative to provide account details and payment information, such as a credit or debit card number.
The availability of this payment method offers convenience and accessibility to a wider range of customers, including those who may not have internet access or prefer telephone-based interactions. It can reduce late payments by providing an immediate payment option, mitigating potential service interruptions. Historically, telephone payment options were early forms of electronic fund transfer, evolving alongside advancements in telecommunications and financial technology.