The process of redirecting an active telephone conversation from one extension to another on a Polycom device involves several steps. This action allows a user to connect a caller with the appropriate recipient within an organization or externally. For example, a receptionist might receive an incoming call and, after identifying the caller’s intended party, execute the procedure to connect them.
The capability to seamlessly redirect active calls enhances communication efficiency within an organization. It minimizes caller wait times and ensures prompt connection with the correct individual, improving overall customer service and internal workflow. This feature has been a staple of business telephone systems since the advent of modern PBX technology, evolving from manual switchboard operations to streamlined digital processes.