The process of redirecting an active telephone connection from one extension or number to another on an Avaya communication system is a fundamental feature for efficient call management. This capability allows users to seamlessly connect callers with the appropriate individual or department, ensuring timely and effective communication. For example, a receptionist might forward an incoming inquiry about accounting to the finance department’s direct line.
This functionality is crucial for optimizing workflows within organizations. It minimizes hold times, enhances customer service, and improves internal collaboration. Historically, this feature has evolved from manual switchboard operations to sophisticated, automated systems integrated within the Avaya platform. The ability to efficiently redirect communications streamlines operations, avoids dropped calls, and ensures proper routing.
