The process involves redirecting an active telephone conversation from one extension to another. This functionality is typically accessed through a designated button or series of buttons on the telephone handset. For example, while engaged in a call, one might press the “Transfer” button, dial the desired extension, and then either announce the call or complete the transfer directly.
This capability enhances workplace efficiency by allowing callers to reach the most appropriate individual or department without requiring them to redial. Historically, this feature has been a staple of business telephone systems, evolving from manual switchboard operations to sophisticated digital implementations, providing seamless communication flows and improving customer service.