The process of redirecting an active telephone call from one extension to another using an Avaya telephone system involves specific steps dependent on the model and configuration. This functionality allows a user to connect a caller with the appropriate individual or department without disconnecting the call. For instance, a receptionist receiving a call for an employee in a different department would use this feature to forward the caller directly.
Call redirection is a fundamental aspect of efficient communication within organizations utilizing Avaya systems. It enhances customer service by minimizing hold times and ensuring callers reach the intended recipient promptly. Historically, the ability to transfer calls has been a core feature of business telephone systems, evolving from manual switchboard operations to sophisticated digital implementations. This capability contributes to streamlined workflows and improved internal collaboration.
