Telephone-based interactions between healthcare providers and patients designed to deliver, coordinate, and monitor medical treatments and support. These conversations are distinct from general customer service inquiries, focusing instead on direct patient care, often involving assessment of symptoms, medication management, and education related to health conditions. An example is a nurse contacting a patient post-discharge to review medication instructions and address any emerging concerns.
These interactions play a vital role in expanding access to medical services, particularly for individuals in remote areas or those with mobility limitations. Benefits include improved patient adherence to treatment plans, reduced hospital readmission rates, and enhanced patient satisfaction. Historically, the use of these remote interactions has grown alongside advancements in telecommunications technology and increasing demands for efficient healthcare delivery.
