Call forwarding on Avaya phone systems is a feature that redirects incoming calls to a different phone number. This ensures calls reach the intended recipient, even when they are away from their desk or unavailable at their primary extension. As an example, an incoming call to extension 123 might be forwarded to a mobile phone number if the user anticipates being out of the office.
The capacity to reroute telephone calls offers several advantages. It prevents missed opportunities, facilitates uninterrupted communication, and enhances customer service by ensuring prompt responses. Historically, call forwarding evolved from manual operator-assisted transfers to automated system features, reflecting advancements in telecommunications technology and a growing need for mobility and flexibility in business operations. This function is critical for maintaining connectivity and operational efficiency.
