The process of redirecting an active telephone connection from one extension to another using Avaya communication systems is a common workplace task. This action involves placing the current call on hold and then connecting it to the intended recipient. Properly executing this procedure ensures efficient communication flow within an organization.
The ability to efficiently redirect incoming calls is crucial for providing excellent customer service and streamlining internal communications. It ensures that callers reach the correct department or individual promptly, reducing wait times and improving overall satisfaction. Historically, this capability has been a cornerstone of effective telephony solutions and remains vital in modern communication environments.
