Call forwarding on Avaya phones is a feature that redirects incoming calls to another designated telephone number. This function ensures calls are not missed when the user is away from their desk, engaged in other tasks, or during after-hours. For example, if an employee anticipates being in a meeting, they can activate this function to reroute calls to a colleague’s extension or to their mobile phone.
The ability to redirect calls promptly increases accessibility and responsiveness, enhancing customer service and internal communication. Historically, call forwarding required manual intervention by a telephone operator or system administrator. Modern Avaya phone systems offer streamlined, user-controlled activation and deactivation options, improving workflow and minimizing potential communication disruptions.
