This telecommunications feature allows incoming calls to an Avaya phone to be redirected to a different number. For example, if an employee is working remotely or is in a meeting, incoming calls can be sent to their mobile phone or another colleague’s extension.
Implementing this function ensures business continuity and improves accessibility. It prevents missed opportunities due to unanswered calls and enables flexible communication strategies. The ability to automatically reroute calls represents a significant advancement in business phone systems, enhancing responsiveness and customer service capabilities.
The subsequent sections detail the specific methods for configuring this functionality on Avaya phone systems, covering various implementation options and potential troubleshooting scenarios.
1. Activation Codes
Activation codes are integral to the initiation and deactivation of telephone call redirection on Avaya phone systems. These codes provide a streamlined method for users to manage call forwarding settings directly from their handsets, simplifying the process without requiring extensive menu navigation.
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Feature Access Codes (FAC)
Feature Access Codes are specific sequences of digits, often beginning with an asterisk ( ) or pound (#) symbol, that trigger pre-programmed functions within the Avaya phone system. For call forwarding, a FAC may be used to activate forwarding to a specified number, deactivate forwarding, or check the current forwarding status. For example, 72 might activate call forwarding, followed by the destination phone number.
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System-Defined Codes
The specific activation codes used in an Avaya system are typically defined by the system administrator during the initial setup or subsequent modifications. This customization allows for tailoring the codes to the specific needs and preferences of the organization. The codes themselves, and their corresponding functionalities, are documented in the Avaya system’s configuration manual.
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User Training and Documentation
Effective implementation of call forwarding depends on users understanding and correctly utilizing the assigned activation codes. Organizations must provide adequate training and clear documentation on the available codes, their functions, and the correct procedure for their use. This reduces user error and maximizes the efficiency of call management.
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Security Considerations
While activation codes offer convenience, it is essential to consider security implications. Unauthorized use of call forwarding can lead to privacy breaches or toll fraud. Strong authentication measures, such as PIN codes or restricted access to phone system administration, can mitigate these risks. Regular audits of call forwarding configurations are also advisable.
The strategic deployment and management of activation codes within an Avaya environment directly impact the accessibility and responsiveness of communication networks. The integration of these codes into call forwarding practices must balance ease of use with security protocols to ensure optimal operational effectiveness.
2. Target Number
The target number is a critical element in the implementation of call forwarding on Avaya phone systems. It is the destination to which incoming calls are rerouted when forwarding is active. Without a properly configured target number, the call forwarding feature becomes non-functional, resulting in unanswered calls or routing errors. For example, if an employee activates call forwarding but omits the target number, calls will not be redirected and will instead ring unanswered at the original extension.
The accurate configuration of the target number is paramount for ensuring effective communication continuity. This configuration can be either an internal extension within the Avaya system or an external number, such as a mobile phone or home office line. Organizations must ensure that target numbers are routinely updated to reflect changes in employee availability and contact information. In scenarios where employees are working remotely, the correct target number ensures that clients and colleagues can reach them regardless of their physical location.
Effective administration of target numbers presents both opportunities and challenges. While it offers increased flexibility and responsiveness, the complexities of managing numerous target numbers across a large organization can be substantial. Regular audits of forwarding configurations, combined with user training, are necessary to mitigate potential issues and maximize the benefits of this communication feature. Proper implementation enhances productivity and ensures uninterrupted contact with key personnel.
3. Forwarding Types
Forwarding types constitute a fundamental aspect of call redirection capabilities within Avaya phone systems. The selection of a specific forwarding type determines when and how incoming calls are diverted, directly influencing communication accessibility and responsiveness. Without proper configuration of forwarding types, the intended functionality of call forwarding cannot be achieved, leading to potential disruptions in communication. For example, if the wrong forwarding type is selected, calls might be forwarded even when an employee is available at their desk, impacting their direct call reception.
Several forwarding types are typically available on Avaya systems, each serving a distinct purpose. Common types include unconditional forwarding, forwarding on busy, forwarding on no answer, and forwarding on busy or no answer. Unconditional forwarding reroutes all incoming calls immediately to the designated target number, irrespective of the phone’s status. Forwarding on busy activates only when the phone is already engaged in another call. Forwarding on no answer diverts calls after a specified number of rings without an answer. Forwarding on busy or no answer combines both conditions. Understanding these types is crucial for tailoring the call forwarding feature to specific operational requirements. For instance, a customer service representative might use forwarding on busy to ensure that incoming customer calls are always answered, even when they are assisting another customer.
Effective management of forwarding types on Avaya systems presents both advantages and complexities. Choosing the correct type optimizes communication accessibility and enhances operational efficiency. However, incorrect configurations can lead to confusion and communication breakdowns. Proper training and documentation for system administrators and end-users are essential to mitigate these challenges and maximize the benefits of call forwarding features. A clear understanding of forwarding types directly contributes to a well-managed and responsive communication infrastructure.
4. System Administration
System administration plays a pivotal role in the effective implementation and management of telephone call redirection on Avaya phone systems. It encompasses the tasks and responsibilities necessary to configure, maintain, and secure the Avaya infrastructure, ensuring that the call forwarding feature functions optimally and aligns with organizational communication policies.
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Feature Code Configuration
System administrators define and manage the feature codes that activate and deactivate call forwarding. These codes, often starting with or #, are programmed into the Avaya system to trigger specific call forwarding behaviors. For example, a system administrator might assign 72 as the activation code for immediate call forwarding, followed by the destination number. Proper configuration of these codes is essential for enabling users to control their call forwarding settings easily and efficiently. Incorrect or conflicting code assignments can lead to user confusion and system malfunctions.
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User Permissions and Access Control
System administrators control which users have the authority to utilize call forwarding and modify its settings. Through access control lists and user profiles, administrators can restrict the feature to authorized personnel, preventing unauthorized call redirection and potential toll fraud. For instance, call center environments may limit call forwarding capabilities to supervisors or designated staff members to maintain call handling protocols. Secure access control mechanisms are crucial for safeguarding the integrity and security of the Avaya system.
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System Integration and Compatibility
System administrators ensure that call forwarding integrates seamlessly with other Avaya system components and external communication networks. This includes verifying compatibility with VoIP gateways, PBX systems, and mobile networks to ensure smooth call redirection. For example, in hybrid environments where Avaya systems connect with cloud-based communication platforms, administrators must configure the routing rules and signaling protocols to maintain consistent call forwarding functionality across different networks. Proper system integration is vital for delivering a unified and reliable communication experience.
The responsibilities of system administrators are critical for the successful utilization of call forwarding on Avaya systems. Their oversight ensures that the feature is correctly configured, securely managed, and seamlessly integrated into the overall communication infrastructure. By effectively managing feature codes, user permissions, and system compatibility, administrators enable organizations to leverage call forwarding as a valuable tool for enhancing accessibility and responsiveness.
5. User Interface
The user interface (UI) serves as the primary point of interaction for configuring and managing telephone call redirection on Avaya phone systems. Its design and functionality directly influence the ease with which users can enable, disable, and customize call forwarding settings. A well-designed UI reduces complexity, minimizes user error, and enhances overall operational efficiency. For example, an intuitive UI allows a remote worker to quickly activate call forwarding to their mobile phone, ensuring they remain accessible despite being away from the office.
The Avaya phone system UI commonly presents call forwarding options through a series of menus accessible via the phone’s keypad and display. These menus typically offer choices for different types of call forwarding, such as immediate forwarding, forwarding on busy, or forwarding on no answer. Clear and concise labeling of these options is essential to avoid confusion and ensure that users select the appropriate settings. Additionally, some Avaya systems provide web-based interfaces or desktop applications that offer more advanced control over call forwarding configurations. These interfaces often provide a visual representation of call routing rules, making it easier for administrators and end-users to manage complex forwarding scenarios. The implementation of one-touch forwarding options on some Avaya models exemplifies streamlined UI design, allowing users to activate call forwarding with a single button press.
In conclusion, the user interface is an indispensable component of the Avaya phone system, enabling effective and efficient call forwarding management. A thoughtfully designed UI simplifies the process for both end-users and system administrators, reducing the likelihood of errors and enhancing the overall user experience. Prioritizing UI design is crucial for maximizing the benefits of call forwarding, ensuring seamless communication and improved accessibility. Challenges in UI design, such as catering to users with varying technical proficiencies, must be addressed to ensure widespread adoption and effective utilization of the feature.
6. Configuration Options
Configuration options are fundamental to the proper implementation of call redirection on Avaya phone systems. These settings dictate the behavior of the call forwarding feature, influencing when and how incoming calls are diverted. Inadequate or incorrect configuration directly impairs the functionality, potentially leading to missed calls and disrupted communication workflows. For instance, specifying an invalid destination number within the configuration options results in calls failing to forward as intended, undermining the purpose of the feature.
Numerous configuration parameters govern the operation of Avaya call forwarding. These include the target number to which calls are redirected, the type of forwarding (immediate, busy, or no answer), the number of rings before forwarding is initiated, and any associated activation or deactivation codes. The selection and adjustment of these parameters determine the specific circumstances under which call forwarding is active. In scenarios where employees work across different time zones, the system administrator must configure forwarding options to account for varying work schedules, ensuring calls are routed appropriately based on the time of day. Failure to properly configure these aspects compromises the accessibility and responsiveness of communication channels.
In summary, configuration options are integral to the successful deployment of Avaya phone call redirection. System administrators must meticulously configure these settings to align with organizational communication needs and individual user preferences. The ability to precisely tailor call forwarding behavior through configuration options allows businesses to optimize communication workflows, enhance responsiveness, and prevent missed opportunities. Addressing the complexity inherent in configuring these options requires thorough training and clear documentation to ensure optimal system utilization.
7. Verification Steps
Verification steps are essential to confirming the proper functioning of call redirection after it has been configured on an Avaya phone system. These steps ensure that the call forwarding feature operates as intended, mitigating the risk of missed calls and maintaining seamless communication continuity. They provide tangible confirmation that the setup meets the intended purpose and reduces potential disruptions.
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Internal Extension Test
This step involves dialing the Avaya extension for which call forwarding has been enabled from another internal extension within the same system. Successful forwarding indicates that the intra-system routing is configured correctly. For example, if extension 100 is configured to forward to extension 200, dialing 100 from extension 101 and confirming that the call rings at 200 verifies this function. Failure of this test points to configuration issues within the Avaya system itself, such as incorrect routing tables or feature code conflicts.
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External Number Test
This test requires dialing the Avaya extension from an external phone number, such as a mobile phone or a landline outside the organization’s network. Successful forwarding to the specified external number validates that the call is properly exiting the Avaya system and being routed through the external telephone network. If extension 100 is set to forward to a mobile number and the mobile phone rings when 100 is dialed from an external line, the configuration is verified. Problems with this test may indicate issues with the Avaya system’s connection to the public switched telephone network (PSTN) or incorrect dialing rules.
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Voicemail Bypass Check
This verification determines whether forwarded calls are bypassing the voicemail system of the original Avaya extension. In some configurations, administrators may want forwarded calls to go directly to the target number without entering the voicemail of the initial extension. This is especially important when forwarding calls to mobile phones where voicemail is already active. Testing involves observing whether the call is being directed to the mobile phone voicemail immediately after being forwarded, rather than the Avaya system’s voicemail. Incorrect voicemail settings can lead to confusion and delays in message retrieval.
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Forwarding Type Validation
This check confirms that the correct type of call forwarding is active, as selected during the configuration process. For example, if “forward on busy” is selected, calls should only be forwarded when the extension is already engaged in another call. This can be tested by making a call to the Avaya extension while it is already on a call and verifying that the incoming call is correctly forwarded. Confirming that only the configured type of forwarding is active prevents unintended call redirection and ensures that the feature behaves as expected in various call scenarios.
These verification steps are fundamental to establishing confidence in the call forwarding setup on an Avaya system. Successfully executing these steps provides assurance that the telephone system redirects incoming calls to the intended destinations under the specified conditions, minimizing potential disruptions and maintaining reliable communication pathways. By diligently performing these checks, system administrators can ensure the feature behaves as expected, improving overall business communication effectiveness.
Frequently Asked Questions
This section addresses common inquiries regarding the configuration and utilization of telephone call redirection on Avaya phone systems. The information provided is intended to clarify key aspects of the feature and assist users in optimizing its application.
Question 1: What factors determine the successful implementation of call forwarding on an Avaya system?
Successful implementation depends on accurate configuration of feature codes, appropriate selection of forwarding types, and precise specification of target numbers. System administrators should ensure these parameters align with organizational communication policies and individual user requirements.
Question 2: How does the selection of a forwarding type impact call routing behavior?
The chosen forwarding type determines when and how incoming calls are diverted. Options include immediate forwarding, forwarding on busy, and forwarding on no answer. The selection should be based on the user’s availability and preferences.
Question 3: What security measures should be implemented when utilizing call forwarding?
To prevent unauthorized call redirection and potential toll fraud, system administrators should implement strong authentication measures, such as PIN codes or restricted access to phone system administration. Regular audits of call forwarding configurations are also advisable.
Question 4: What steps should be taken if call forwarding is not functioning as expected?
If issues arise, verify that the correct feature codes are being used, the target number is accurate, and the appropriate forwarding type is selected. Testing from both internal and external lines may help isolate the problem.
Question 5: How do system administrators manage call forwarding across a large organization?
Efficient management requires a centralized administration platform, clear documentation of feature codes and procedures, and regular training for end-users. Access control lists and user profiles should be used to restrict call forwarding capabilities to authorized personnel.
Question 6: What is the significance of the user interface in call forwarding configuration?
The user interface should be intuitive and easy to navigate, enabling users to quickly enable, disable, and customize call forwarding settings. Clear labeling and visual aids can help minimize user error and enhance overall operational efficiency.
In summary, effective call forwarding implementation requires careful attention to configuration parameters, security protocols, and user training. Regular verification and monitoring are essential to ensure ongoing functionality and prevent potential disruptions.
The subsequent sections provide practical guidance on troubleshooting common call forwarding issues and optimizing the feature for various communication scenarios.
Avaya Phone Call Redirection
The subsequent guidelines enhance the effective implementation and management of telephone call redirection on Avaya phone systems.
Tip 1: Standardize Feature Codes. Implementing consistent and easily memorable feature codes across the organization simplifies usage and reduces user errors. For example, adopt a standard code like *72 for enabling immediate call forwarding followed by the destination number.
Tip 2: Document Configuration Procedures. Detailed documentation outlining the steps required to configure call forwarding should be readily available. The documentation must include instructions for accessing the settings, activating the feature, deactivating the feature, and troubleshooting common issues.
Tip 3: Implement Regular Audits. Conduct periodic audits of call forwarding configurations to ensure that target numbers are accurate and access permissions are appropriate. Audits mitigate the risk of toll fraud and unauthorized access.
Tip 4: Provide User Training. Comprehensive training sessions for end-users provide a clear understanding of available call forwarding options and correct usage. Training covers feature codes, forwarding types, and troubleshooting scenarios.
Tip 5: Secure System Access. Restrict access to call forwarding configuration settings to authorized personnel only. Implementing strong passwords and multi-factor authentication enhances security.
Tip 6: Verify Post-Configuration. Following each configuration change, rigorously test call forwarding from both internal and external lines. Verification ensures that calls are being redirected as intended.
Tip 7: Monitor Call Logs. Routinely analyze call logs to identify any anomalies related to call forwarding. Anomalies may indicate misconfigurations or potential security breaches.
Adherence to these tips promotes efficient call management and maximizes the advantages of call redirection on Avaya systems, contributing to improved communication accessibility and streamlined operational workflows.
The concluding section of this article summarizes key points and emphasizes the ongoing importance of effective management of Avaya phone call redirection for modern business communication.
Conclusion
This examination of Avaya phone forward calls has emphasized its vital role in contemporary business communications. Through precise configuration of feature codes, forwarding types, and target numbers, organizations can ensure uninterrupted accessibility. The implementation of robust security measures and consistent user training further contributes to the effective and secure utilization of this feature.
Ongoing vigilance in monitoring and managing Avaya phone forward calls configurations remains paramount. Businesses must prioritize regular audits, adapt to evolving communication needs, and safeguard against potential security vulnerabilities to fully leverage the benefits of this technology. Attention to these aspects is critical for maintaining a responsive and reliable communication infrastructure.
