The ability to directly contact a medical imaging facility via telephone is a crucial component of patient access and care coordination. It facilitates appointment scheduling, allows for clarification of pre-procedure instructions, and provides a channel for addressing urgent inquiries regarding reports or results.
Ready availability of a direct line to the relevant department streamlines communication between patients, physicians, and imaging staff. This directness can improve efficiency in healthcare workflows, contribute to timely medical intervention, and enhance the overall patient experience by reducing communication barriers.
The following sections will delve into specific aspects of medical imaging centers, focusing on factors that influence their operations, and the various services that such facilities typically offer to patients and referring physicians.
1. Direct Line
The availability of a direct line to a medical imaging facility is fundamentally tied to its operational effectiveness and patient accessibility. The direct line, represented by the facility’s published telephone number, serves as the primary conduit for a wide range of interactions critical to healthcare delivery.
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Immediate Assistance and Information
A direct line enables immediate access to facility staff who can provide real-time information regarding service offerings, accepted insurance plans, and procedural details. This immediate access is particularly critical for patients experiencing anxiety or requiring urgent clarification prior to scheduled appointments. Without a readily available direct line, patients may experience delays in obtaining necessary information, potentially leading to missed appointments or unnecessary stress.
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Efficient Appointment Management
Direct communication facilitates streamlined appointment scheduling, rescheduling, and cancellation. Patients can directly interact with scheduling staff to coordinate appointment times that align with their needs and availability. This direct interaction reduces the potential for miscommunication and ensures accurate appointment booking. The absence of a direct line often leads to reliance on automated systems or intermediaries, which can introduce inefficiencies and increase the likelihood of errors.
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Expedited Results and Report Access
The direct line provides a channel for physicians and patients to inquire about the status of imaging results and request access to reports. While secure online portals are increasingly common, a direct telephone line offers an alternative method for accessing information, particularly for individuals who may not have access to or be comfortable using digital platforms. Prompt access to imaging results is crucial for timely diagnosis and treatment planning.
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Addressing Urgent Clinical Inquiries
In certain situations, urgent clinical inquiries may arise requiring immediate consultation with imaging staff. A direct line allows referring physicians to directly contact radiologists or technicians to discuss complex cases or clarify imaging findings. This direct communication can expedite diagnosis and facilitate prompt treatment decisions. The lack of a direct line can hinder communication and delay critical medical interventions.
In summary, the direct line specifically, the “east river imaging phone number” in this context serves as a vital artery connecting patients, physicians, and imaging staff. Its availability and efficient management are essential for optimizing patient care, streamlining operational processes, and ensuring the seamless delivery of medical imaging services. The efficacy of this direct line directly impacts the overall quality and accessibility of the facility’s services.
2. Patient Access
Patient access to medical imaging services is critically dependent on efficient and readily available communication channels. The facilitys telephone number provides a direct link between patients and the resources needed to initiate and manage their imaging appointments and related inquiries. The effectiveness of this communication channel significantly impacts the timeliness and convenience of accessing care.
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Appointment Scheduling and Management
The ability to directly contact the imaging center facilitates the scheduling, rescheduling, and cancellation of appointments. Patients can readily discuss their needs, preferences, and availability with scheduling staff, ensuring appointments align with their medical requirements and personal circumstances. Lack of easy telephone access can result in delayed appointments, increased patient anxiety, and potentially compromised diagnostic timelines. A clear and functional “east river imaging phone number” enables proactive management of appointments.
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Pre-Procedure Information and Preparation
Many imaging procedures require specific patient preparation, such as dietary restrictions, medication adjustments, or the use of contrast agents. The telephone number serves as a crucial resource for patients to obtain clear and concise instructions regarding these preparations. Direct communication with imaging staff allows patients to address concerns and ensure they are adequately prepared for their procedures, minimizing the risk of cancellations or suboptimal image quality. The provision of the “east river imaging phone number” underscores the importance of patient preparedness.
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Insurance Verification and Authorization
Navigating insurance coverage and obtaining necessary authorizations can be a complex process for patients. The availability of a direct telephone line enables patients to verify their insurance coverage, clarify billing inquiries, and seek assistance with obtaining pre-authorization for their imaging studies. This direct communication streamlines the administrative aspects of accessing care, reducing patient burden and improving overall satisfaction. A readily available “east river imaging phone number” fosters transparency in billing and authorization processes.
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Accessibility for Diverse Patient Populations
Direct telephone access is particularly important for individuals who may not have access to or be comfortable using online resources or patient portals. This includes elderly patients, individuals with limited technological proficiency, and those with visual impairments. Providing a responsive and accessible telephone service ensures equitable access to care for all patient populations. Therefore, maintaining the functionality and availability of the “east river imaging phone number” is crucial for inclusivity.
The listed elements of patient access highlight the centrality of a functioning telephone number for a medical imaging facility. Streamlined appointment processes, clear pre-procedure instructions, assistance with insurance verification, and accommodation for diverse patient needs are all supported by the availability and active management of the “east river imaging phone number”. The effective integration of this communication channel significantly impacts the overall patient experience and the ability of the facility to deliver timely and equitable care.
3. Appointment Scheduling
The efficient management of appointment scheduling within a medical imaging facility is intrinsically linked to the availability and functionality of its telephone number. The telephone line serves as the primary conduit through which patients initiate contact to arrange, modify, or cancel imaging appointments. The effectiveness of this communication channel directly impacts patient satisfaction, resource utilization, and overall operational efficiency. For example, a patient requiring an MRI due to a sports injury would typically contact the facility via telephone to ascertain appointment availability and schedule the examination. Delays or difficulties in reaching the facility can result in postponed diagnoses and treatment, negatively affecting patient outcomes.
The role of appointment scheduling extends beyond the mere booking of time slots. It encompasses the provision of pre-procedure instructions, the confirmation of insurance coverage, and the addressing of patient inquiries. Consider a scenario where a patient needs to clarify fasting requirements prior to an abdominal ultrasound. Access to the facility’s telephone line enables direct communication with staff who can provide accurate and timely information, ensuring the patient is adequately prepared for the procedure. Furthermore, effective scheduling minimizes no-show rates by allowing for appointment reminders and facilitating rescheduling options, thereby optimizing resource allocation and reducing wasted examination time.
In summary, the telephone number represents a critical infrastructure component for appointment scheduling within a medical imaging center. Its accessibility and efficient management are essential for facilitating timely and convenient access to care, ensuring patients receive necessary pre-procedure information, and optimizing resource utilization. Challenges associated with outdated telephone systems or inadequate staffing can significantly impede appointment scheduling processes and compromise the quality of patient service. Therefore, prioritizing the maintenance and optimization of the telephone communication infrastructure is paramount for delivering effective medical imaging services.
4. Inquiry Channel
The function of the inquiry channel for a medical imaging facility is inextricably linked to its telephone number. This connection represents a direct line for patients, referring physicians, and other stakeholders to obtain information, clarify procedures, and address concerns. The efficiency and effectiveness of this channel are crucial determinants of patient satisfaction and the overall operational smoothness of the facility.
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Pre-Procedure Clarification
Many medical imaging procedures necessitate specific preparations, such as fasting requirements, medication adjustments, or the ingestion of contrast agents. The inquiry channel, accessed via telephone, allows patients to receive detailed instructions and address any uncertainties regarding these preparations. For example, a patient scheduled for a CT scan with contrast may call to confirm whether a particular medication should be withheld on the day of the procedure. The ease and accuracy with which this information is conveyed significantly impact patient compliance and the quality of the resulting images.
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Results Inquiry and Report Access
Following an imaging procedure, both patients and referring physicians often require timely access to the results and associated reports. The inquiry channel provides a mechanism to inquire about the status of the report, request a copy of the results, or seek clarification on specific findings. A physician, for instance, may contact the facility to expedite the release of a report for a patient presenting with acute symptoms. The promptness and accuracy of information delivered through this channel directly influence patient management and treatment decisions.
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Billing and Insurance Queries
Navigating the complexities of medical billing and insurance coverage can be a source of confusion and anxiety for patients. The inquiry channel provides a means to address questions regarding billing statements, insurance claims, and payment options. A patient may call to clarify the amount owed for a particular procedure or to inquire about accepted insurance plans. Clear and accurate responses to these inquiries are essential for maintaining patient trust and avoiding potential billing disputes.
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Scheduling and Logistical Information
Beyond appointment scheduling, the inquiry channel can address various logistical questions, such as directions to the facility, parking availability, or accessibility information. Patients with mobility limitations, for example, may call to inquire about wheelchair access or the availability of assistance upon arrival. Providing readily available and accurate logistical information enhances patient convenience and promotes a positive experience.
In summary, the inquiry channel, facilitated by the availability and efficient management of “east river imaging phone number,” serves as a critical communication hub for medical imaging facilities. The effectiveness of this channel in addressing patient queries, providing essential information, and resolving concerns significantly impacts patient satisfaction, adherence to medical protocols, and the overall quality of care. The ease with which patients and physicians can access information through this channel directly contributes to the smooth functioning of the facility and the delivery of timely and accurate diagnostic services.
5. Urgent Communication
In the realm of medical imaging, situations arise that necessitate immediate communication. These instances demand a reliable and readily accessible channel for conveying critical information, making the telephone number a vital link in time-sensitive scenarios. The speed and efficiency of this communication can directly impact patient outcomes and the coordination of care.
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Critical Findings Notification
Radiologists interpreting imaging studies may encounter findings requiring immediate attention. Examples include identification of a pulmonary embolism, acute stroke, or a previously undiagnosed mass necessitating urgent intervention. In these cases, prompt communication with the referring physician is paramount. The telephone number facilitates direct contact, allowing for rapid notification and the expedited initiation of appropriate treatment. The absence of a readily accessible number can lead to delays in diagnosis and treatment, potentially jeopardizing patient well-being.
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Patient Condition Updates
During imaging procedures, unforeseen complications or changes in patient condition may occur, requiring immediate communication with medical personnel. For instance, a patient undergoing a contrast-enhanced study may experience an allergic reaction, necessitating prompt intervention. The telephone number provides a direct line to the appropriate medical staff, enabling rapid response and management of the situation. This immediate communication can mitigate potential adverse outcomes and ensure patient safety.
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Equipment Malfunctions and Disruptions
Unexpected equipment malfunctions or disruptions in service may occur, impacting scheduled appointments and potentially requiring the rescheduling of urgent examinations. The telephone number serves as a means of immediately notifying patients and referring physicians of these disruptions, allowing for alternative arrangements to be made and minimizing delays in care. Proactive communication in these situations can mitigate patient frustration and maintain continuity of service.
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Coordination of Emergency Imaging
In emergency situations, rapid access to imaging services is often critical for diagnosis and treatment planning. The telephone number provides a direct channel for emergency medical personnel to coordinate urgent imaging studies, ensuring timely access to necessary resources. For example, paramedics transporting a trauma patient may call ahead to arrange for immediate CT imaging upon arrival at the hospital. This expedited communication can significantly improve patient outcomes in time-sensitive emergencies.
The facets outlined above underscore the crucial role of the telephone number in facilitating urgent communication within medical imaging facilities. The availability and efficient management of this communication channel are essential for ensuring patient safety, optimizing resource utilization, and maintaining continuity of care in time-critical situations. The “east river imaging phone number,” therefore, represents a critical link in the chain of providing responsive and effective medical imaging services.
6. Report Clarification
The ability to obtain clarification regarding medical imaging reports is a critical component of patient care, diagnosis, and treatment planning. A medical imaging report, generated by a radiologist, presents a detailed interpretation of acquired images and forms a cornerstone for subsequent clinical decision-making. When ambiguities or questions arise concerning the content of these reports, a direct channel for clarification becomes essential. The telephone number of East River Imaging serves as a primary avenue for facilitating this crucial communication process. Effective report clarification can directly influence treatment plans, reduce patient anxiety, and prevent potential misinterpretations that could lead to adverse outcomes. For instance, a physician reviewing a chest X-ray report that indicates a potential lung nodule might call East River Imaging to discuss the findings with the radiologist, gaining insights into the nodule’s characteristics and determining the necessity for further investigation.
The utility of the “east river imaging phone number” in the context of report clarification extends to both referring physicians and patients. Physicians may require additional information to accurately diagnose a condition or to tailor treatment strategies based on specific imaging findings. Patients, in turn, may seek clarification to better understand their medical situation, address concerns, or make informed decisions about their healthcare. The ability to directly engage with the imaging facility via telephone promotes a more collaborative and transparent approach to medical care, fostering trust and empowering patients to actively participate in their treatment journeys. A patient who sees the term “degenerative changes” on their MRI report, for example, might call to understand its meaning and implications for their long-term health. Such direct access can prevent unnecessary anxiety and promote informed decision-making.
In summary, the availability of a reliable telephone number for East River Imaging is integral to the effective dissemination and understanding of medical imaging reports. It supports timely communication between radiologists, referring physicians, and patients, enabling clarification of complex information, addressing potential ambiguities, and promoting a more collaborative approach to medical care. While other communication methods, such as secure online portals, exist, the directness and immediacy afforded by telephone communication remain invaluable, particularly when urgent clarification is required. The ease of access provided by a functional “east river imaging phone number” contributes significantly to improved patient outcomes and a more patient-centered healthcare experience.
7. Instruction Details
Accurate and complete pre-procedure instruction details are crucial for the successful execution of medical imaging examinations. The availability of a direct telephone line to the imaging facility is instrumental in ensuring that patients receive and understand these critical instructions. The following explores key facets of this relationship, emphasizing the practical implications of “Instruction Details” in the context of the “east river imaging phone number.”
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Preparation Guidelines
Many imaging procedures require specific patient preparation, such as fasting, hydration protocols, or cessation of certain medications. The facility’s telephone number provides a direct channel for patients to receive explicit guidelines regarding these preparations. For example, a patient scheduled for an abdominal CT scan needs clear instructions about fasting for a specified duration to ensure optimal image quality. The “east river imaging phone number” allows the patient to directly clarify any uncertainties, mitigating the risk of improper preparation and potential rescheduling of the examination.
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Medication Management
Certain imaging procedures necessitate adjustments to a patient’s medication regimen. This may involve temporarily discontinuing medications, adjusting dosages, or taking specific medications prior to the examination. The “east river imaging phone number” enables direct communication between the patient and the imaging staff to address concerns regarding medication management. For instance, a diabetic patient scheduled for an MRI with contrast may require guidance on managing their insulin levels to avoid potential complications. The telephone line facilitates real-time communication, ensuring patient safety and adherence to necessary precautions.
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Contrast Administration
Many imaging studies utilize contrast agents to enhance the visibility of specific structures or tissues. Patients require detailed information regarding the type of contrast agent to be used, potential side effects, and any necessary pre- or post-procedure precautions. The “east river imaging phone number” provides a mechanism for patients to receive comprehensive information regarding contrast administration. For instance, a patient with a history of allergies needs to communicate this information to the imaging facility to assess the risks associated with contrast administration and implement appropriate preventative measures. The telephone line facilitates accurate information exchange, minimizing the likelihood of adverse reactions.
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Logistical Considerations
Beyond medical preparation, patients also require information regarding logistical aspects of their appointment, such as directions to the facility, parking availability, and accessibility information. The “east river imaging phone number” serves as a resource for patients to obtain these details, ensuring a smooth and stress-free experience. For example, a patient with mobility limitations may need to inquire about wheelchair access or the availability of assistance upon arrival. Providing clear and accurate logistical information enhances patient convenience and promotes a positive overall experience.
In conclusion, the relationship between “Instruction Details” and the “east river imaging phone number” is fundamental to ensuring patient preparedness and the successful execution of medical imaging examinations. The direct communication facilitated by the telephone line enables patients to receive, understand, and act upon critical pre-procedure instructions, mitigating risks, promoting patient safety, and optimizing the quality of imaging studies. Maintaining a readily accessible and efficiently managed telephone line is, therefore, paramount for delivering effective and patient-centered medical imaging services.
8. Physician Coordination
Effective physician coordination within the realm of medical imaging necessitates reliable and readily accessible communication channels. The telephone number, in this context, serves as a critical link facilitating seamless interaction between referring physicians and the imaging facility, specifically East River Imaging. The timely exchange of information ensures appropriate test selection, efficient scheduling, and accurate interpretation of results, ultimately impacting patient care decisions.
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Referral Clarification and Protocol Selection
Prior to scheduling an imaging examination, referring physicians may require clarification regarding appropriate imaging protocols or the suitability of a particular test for a specific clinical indication. The East River Imaging telephone number enables direct consultation with radiologists or other imaging staff to discuss patient history, clinical findings, and the optimal imaging strategy. This ensures that the most relevant and informative examination is performed, minimizing unnecessary radiation exposure and maximizing diagnostic yield. For instance, a physician uncertain whether CT or MRI is more appropriate for evaluating a soft tissue injury can utilize the telephone line to consult with a radiologist, leading to the selection of the most clinically appropriate imaging modality.
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Urgent Results Communication and Critical Findings Notification
In instances of critical or unexpected findings discovered during image interpretation, prompt communication with the referring physician is paramount. The East River Imaging telephone number provides a direct line for radiologists to immediately notify physicians of clinically significant findings, such as acute fractures, pulmonary emboli, or suspected malignancies. This expedited communication facilitates rapid diagnosis, treatment planning, and improved patient outcomes. Delays in communication can have serious consequences, highlighting the importance of a reliable and responsive telephone communication system.
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Image Interpretation and Report Discussion
Following the generation of an imaging report, referring physicians may require further clarification or discussion regarding specific findings, differential diagnoses, or recommendations for further investigation. The East River Imaging telephone number enables direct communication with the interpreting radiologist, allowing for a more nuanced understanding of the imaging findings and facilitating collaborative decision-making regarding patient management. This direct interaction promotes a more comprehensive and integrated approach to patient care.
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Coordination of Complex Imaging Procedures
Certain imaging procedures require meticulous planning and coordination, particularly those involving interventional techniques or specialized protocols. The East River Imaging telephone number facilitates communication between referring physicians and the interventional radiology team to discuss patient selection, procedural planning, and post-procedure management. This ensures a seamless and coordinated approach, optimizing patient safety and procedural success.
The listed facets underscore the critical role of the East River Imaging telephone number in fostering effective physician coordination. The efficient exchange of information facilitated by this communication channel supports accurate diagnoses, timely interventions, and improved patient outcomes. The availability and responsiveness of this telephone line are, therefore, essential components of a high-quality medical imaging service.
Frequently Asked Questions Regarding Accessing East River Imaging via Telephone
This section addresses common inquiries concerning contacting East River Imaging via its designated telephone number. The information provided aims to clarify processes and ensure efficient communication.
Question 1: What is the primary function of the East River Imaging telephone number?
The primary function is to provide a direct communication channel for patients, referring physicians, and other stakeholders to schedule appointments, inquire about services, and obtain pre-procedure instructions.
Question 2: During which hours is the East River Imaging telephone line operational?
Operational hours vary. Contact information, including specific hours of operation, is typically available on the official East River Imaging website.
Question 3: What information should be readily available when contacting East River Imaging via telephone?
Pertinent information includes the patient’s full name, date of birth, insurance details, referring physician’s name, and the specific imaging procedure requested, if known.
Question 4: What steps should be taken if immediate assistance is required outside of regular business hours?
East River Imaging’s website or automated telephone system may provide instructions for after-hours emergencies. If a medical emergency exists, immediate contact with emergency services is recommended.
Question 5: How can individuals with hearing impairments access East River Imaging services via telephone?
East River Imaging may offer TTY/TDD services or utilize relay services to facilitate communication with individuals with hearing impairments. Information regarding these services should be available on the facility’s website or upon request.
Question 6: What is the expected wait time when calling the East River Imaging telephone number?
Wait times may fluctuate depending on call volume. To minimize wait times, consider calling during off-peak hours or utilizing online scheduling options, if available.
Efficient use of the East River Imaging telephone number requires preparation and awareness of operational procedures. Direct contact enables essential communication, facilitates access to services, and supports effective coordination of care.
The following section will detail specific protocols and best practices for utilizing the East River Imaging telephone number in various scenarios.
Optimizing Communication with East River Imaging via Telephone
Effective utilization of the East River Imaging telephone number is paramount for seamless access to services and efficient communication. The following tips aim to facilitate optimized interaction with the facility via telephone.
Tip 1: Verify Contact Information. Prior to initiating a call, confirm the accuracy of the telephone number listed on the official East River Imaging website or provided by a referring physician. Incorrect numbers lead to delays and miscommunication.
Tip 2: Prepare Relevant Information. When calling to schedule an appointment, ensure the availability of the patient’s full name, date of birth, insurance details, and the referring physician’s name. This streamlines the scheduling process.
Tip 3: Understand Procedure Requirements. If inquiring about a specific imaging procedure, familiarize yourself with any pre-procedure instructions or prerequisites. This allows for targeted inquiries and reduces the need for follow-up calls.
Tip 4: Clearly Articulate Your Inquiry. When speaking with a representative, clearly and concisely state the purpose of the call. Avoid ambiguous language and provide specific details to facilitate an accurate response.
Tip 5: Note Key Details. During the conversation, meticulously record any crucial information provided by the East River Imaging representative, including appointment dates, times, preparation instructions, and contact names.
Tip 6: Inquire About Alternative Communication Methods. Determine if East River Imaging offers alternative communication channels, such as online portals or email, for less urgent inquiries. This can reduce telephone call volume and wait times.
Tip 7: Be Prepared for Potential Wait Times. Acknowledge that telephone wait times may vary depending on call volume. Consider calling during off-peak hours or utilizing any call-back features offered by the facility.
Tip 8: Request Clarification When Needed. If any information provided is unclear or requires further explanation, do not hesitate to request clarification from the East River Imaging representative. Accurate understanding is crucial.
Adherence to these recommendations can significantly enhance the efficiency and effectiveness of communication with East River Imaging via telephone, contributing to a more streamlined and patient-centered experience.
The subsequent section will explore the implications of technology integration in the context of East River Imaging’s communication infrastructure.
Conclusion
The preceding analysis has comprehensively examined the critical function of the East River Imaging phone number as a central point of communication for patients, physicians, and facility staff. The accessibility and efficient management of this telephone line directly impact appointment scheduling, pre-procedure preparation, urgent communication, report clarification, and overall patient care coordination. The reliability of this access is paramount for ensuring timely and effective delivery of medical imaging services.
As healthcare communication continues to evolve, the fundamental importance of a readily accessible and professionally managed telephone contact remains. The East River Imaging phone number is not merely a string of digits, but a gateway to essential medical services, demanding ongoing attention to ensure optimal functionality and responsiveness to the needs of the community it serves. Future strategies should prioritize integration with evolving communication technologies, but never at the expense of direct, reliable telephone access.
